FAQ’s

Most frequently asked questions

Product Inquiries

Hi there! That is a great question! Our best sellers are fresh, heaven, green tea (powdery) and fuji, snowflake, cucumber melon (fruity). If you are sensitive to smells, kindly try out our unscented version.

We have different sizes for you to choose from. Bottles ( 50ml & 100ml) Refills (250ml & 1L) Be sure to choose your preferred scents and sizes!

That is a great question! MoxxiPro is actually made from skin-safe materials designed to break down makeup ingredients (powder, creams, gels, etc) and leave your brushes squeaky clean! It is 100% safe to use on your brushes, makeup packaging, and makeup tools!

Delivery Concerns

Oh! For shopee checkout, we arrange shipping for the next business day. Please expect your parcel to be delivered around 3-5 days, depending on your location. If you are within Metro Manila, we can do same-day delivery. Please contact us directly on our ig (@moxxiproph) or viber!

We sincerely apologize for the delay with your order. Kindly note that delivery of your order will take 2-10 working days depending on the courier service provider. For unusual delays, please inform us by clicking “Chat with Seller” so we can help you further.

Thank you for letting us know. I’m so sorry to hear that your parcel has been tampered with. Please inform us by clicking “Chat with seller” so we can help you further. Kindly take pictures and videos as proof so we can coordinate this with Shopee customer service.

Purchase Concerns

First of all, we would like to apologize for the inconvenience caused. Don’t worry, we are happy to make this right. Please click “Chat with seller” to inform us. Kindly take pictures and videos as proof so we can check and resolve this issue for you. Thank you so much!

First of all, we would like to apologize for the inconvenience caused. Don’t worry, we are happy to make this right. Please click “Chat with seller” to inform us. Kindly take pictures and videos as proof so we can check and resolve this issue for you. Thank you so much!

First of all, we would like to apologize for the inconvenience caused. Don’t worry, we are happy to make this right. Please click “Chat with seller” to inform us. Kindly take pictures and videos as proof so we can check and resolve this issue for you. Thank you so much!

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